About Abbey Box Office
Abbey Box Office is part of the Abbey Leisure Group, a full service organisation covering many aspects of ticketing for the leisure and entertainment industries. Abbey is one of London's leading theatre and concert ticketing agencies with its own allocation of seats at every West End theatre, the Royal Opera House and several concert venues.
As a founding member of the Ticket Agents Association (TAA) and the Society of Ticket Agents and Retailers (STAR), you can be assured that you are booking seats with one of the most reputable agencies in the business.
Founded in 1949, Abbey Box Office has an unrivalled reputation for providing not only the best seats but also a high level of personal service for individuals, corporate clients and groups.
What is STAR and TAA?
STAR stands for the Society of Ticket Agents and Retailers. It is a self regulatory body which operates within guidelines endorsed by the Office of Fair Trading, the British Tourist Authority, the London Tourist Board and the Society of London Theatre.
Members of STAR are required to comply with a code of practice which ensures that they:-
- Clearly identify the face value of the ticket purchased and any additional booking fees
- Highlight any terms and conditions, including transferability, cancellation and viewing restrictions
- Handle bookings in a polite and courteous manner, giving the highest standards of professional service
The Ticket Agents Association is also a self-regulatory body made up of the leading independent West End ticket agents. The association has agreed not to charge more than a 25.7% fee on all sales and often charge much less.
Frequently asked questions
Below you will find a list of the questions that other customers have asked most frequently in the past. If you cannot find the answer you are looking for, please contact us.
How does Abbey Box Office obtain its seats and what makes them special?
Abbey Box Office has had its own allocation of seats at every West End theatre since it was founded in 1949. This means that Abbey Box Office will often have seats available for a show when the theatre itself has already sold out. The majority of the seats are top price stalls, but we also have seats in the dress and upper circle.
What happens if for some reason the tickets I buy do not arrive?
Simply phone our head office and we will issue duplicates and leave these tickets care of the theatre box office.
How will the tickets be dispatched?
Tickets will be dispatched by 1st class or special delivery up to 3 days prior to the performance. Alternatively if your booking is within 3 days we will leave your tickets for collection at any one of our 2 branches in Victoria or Covent Garden, see our contact us page for details.